Minimum 300.00 € for car categories B,B+, C,C+: 400.00 € for car categories CA,D,DA, D+ ; 500.00 € for car categories F, FA, E station wagon ; 700.00€ for other categories GD, GD station wagon, FD, VD. The price of car rental is not included in the deposit. Rental fee is not part of the deposit and should be paid in advance.
Deposit with optional CCI insurance is 100.00€ for all car categories.
Credit card pre-authorization is released from ZIM within 24h from car return ( provided that car is returned without new damages, the same amount of fuel in the tank as given and no charges for parking). Final release is made from clients’ bank ( bank that issued credit / debit card ). Important: After we unblock deposit ( through Intesa bank terminal), intermediate banks and clients bank can take up to 15 days to unblock reserved amount if card is issued in Serbia or EU. For non-Serbian or non-EU credit or debit cards, reserved funds can be unblocked after 15 to 60 days. Once deposit is unblocked, it will NOT appear as return on your statement, only your balance will change. We cannot guarantee when your deposit will be released from intermediate bank or your bank, from us you will receive Banca Intesa ad Beograd receipt as official document.
The fuel used during the rental is paid by the renter. ZIM rent a car will charge an extra 10% in case that the client returns the vehicle with less fuel than given on pick up. Fuel is not included in the price of rental. Possible damage to the vehicle caused by the client’s wrong choice of fuel is covered by the client 100%.
Fines for traffic violation or parking fees are charged to the renter. The service fee for payment of parking tickets and other traffic fines is charged 10.00 €.
Please note that for rent a car vehicle, some traffic and parking violations are ten time more expensive than for the private cars.
Example: Parking on green area fine : 55000 RSD, parking car on reserved parking for disabled persons, fine is 110.000 RSD.
Cars should never be parked on reserved places ( yellow lines) or unmarked places ( no sign P or no white lines that mark parking spot).
Additional charge 5.00€ per day ( maximum charge per rental period 35.00€).
Second driver age required: 25 years old and minimum 5 years of driving license.
Child seat is charged 20.00 € per rental. Please reserve in advance with car reservation.
Booster seat is free. Second booster seat is charged 10.00 € per rental.
When reserved, snow chains are provided with the vehicle free of charge, but in case the renter uses them, we charge 10.00€ for the whole period of rental.
Free use of the system for up to 7 days, over 7 days the use is charged 10 € for the whole period of rental. Loss or damage to the GPS is not covered by insurance.
All prices are with tax included 20%. Price is displayed in Euros. All services are charged is RSD by the average exchange rate of the National Bank of Serbia (NBS).
Our working hours for pick up and car return is Monday – Friday 09-17H and Saturday 09-13.30H.
Return of cars after working hours is possible with extra option SELF DROP OFF, 10.00€ charge, valid for parking car in Yellow Zone of ZIM office area, on proper parking spot, marked with P sign and white lines ( not yellow).
Deposit will be released next working day ( from our bank).
We meet clients at departures hall exit (Exit towards parking area), with their name written ( meet and greet ).
Airport fee :
During working hours Monday – Friday ( 08.00 -18.00Hrs ) and Saturday ( 08.00 – 15.00Hrs ): 10.00€.
After working hours 18.00 – 22.00 Hrs. : 20.00€
Early pick up / return: 06.00 – 08.00 Hrs., all day Sundays and Holidays: 25.00€.
Important: Night pick up between 22.00Hrs – 06.00Hrs is not possible, self-return on pre-arranged parking only on request and upon availability.
Crossing the border of Republic of Serbia is allowed with the permit from ZIM rent a car.
Unlimited mileage is valid only for the territory of Serbia and rental of minimum 6 days or more.
Car wash is charged 15.00 €, except if the inside of the car is very dirty or stained, in that case it is charged 35.00 €.
Dry or chemical cleaning of the vehicle interior is charged 50.00-100.00 €.
Every damage that occurs on the vehicle interior is charged minimum 100.00 € plus tax and it is not covered by the insurance provided ( not even CCI insurance).
Every damage that occurs on the engine, or transmission parts, because of bad driving or misbehavior with the car, it is not covered by insurance and will be charged from client 100%.
Minimum 25 years of age for the vehicle categories C,CA, C+, D, DA, E, F and minimum 23 years of age for the vehicle category A, B,B+
Maximum age: 75 years old. Above 75 yrs. on request ( special insurance terms can be applied).
By email only. All reservations must be sent and confirmed by email only. Telephone or other alternative communication ways like SMS messages, Viber, WhatsApp, etc. is informative only.
Minimum car rental duration: One day, up to 24h is charged.
Delay when returning car: Every delay ( 90 minutes and more) relative to the agreed time of vehicle return will be charged as one whole day. If the renter shortens the duration of his rental, ZIM rent a car holds the right to charge penalties equal to three days rent for the chosen car group according to the pricelist.
Change of rental period or change of reservation: Any changes should be sent to ZIM by e-mail, minimum 72 hours before rental starting date. In case client needs to change returning date or time of car return, written request should be sent to ZIM minimum 72 hours before agreed return date, providing that ZIM has technical possibility to make requested change (changes are subject to car availability). Also, client should receive written confirmation with new dates from ZIM rent a car ( by e-mail), in order new dates to be valid.
Cancelation: If confirmed reservation (by client) is cancelled more than 48 hours prior to reserved time, ZIM rent a car has right to charge reservation fee of 50.00€ . If reservation is cancelled less than 48 hrs., ZIM rent a car has right to charge cancelation fee equal to two (2) days of rental. Non-Show: ZIM rent a car holds the right to charge non-show fee equal to three (3) days of rental price for the chosen car group according to the pricelist.
The client needs to take good care of the vehicle. Driving off road is not allowed, rally, racing, towing other vehicles, borrowing of the vehicle to third parties. It is strictly forbidden to replace any parts on the vehicle or any kind of repairs. Every such action will be counted as a damage and will be charged to the client. In case the renter returns the vehicle very dirty, he will be charged for the car-wash service. Also, the renter is obliged to inform ZIM rent a car of any dashboard warnings or info and other inconsistencies, and check those in the nearest repair shop provided by ZIM rent a car. The client is obliged to check the vehicle’s fluid every 2000km ( engine oil level, cooler fluid level, tires pressure ) in a local repair shop or on his own. Any missing fluids refill will be compensated to the renter. ZIM rent a car is not responsible for any light-bulb malfunction, the renter is obliged to change those if needed. In case the renter does not return the vehicle in the agreed time, every additional day will be charged as one days rent according to the pricelist. The rental agreement can be extended with the permission of ZIM rent a car.
In case of any mechanical fault ZIM RENT-A-CAR is not responsible for any financial damage caused to the client due to mechanical fault of the rented car, such as loss of reserved hotels, air tickets, boat-train-bus tickets, or any other loss of travel or business arrangements.
Client should inform ZIM about any mechanical problems, or any fault information on instrument board or contact service, if it is not possible to return car to ZIM. Client should take all necessary actions to provide greater damage, by following instructions of ZIM rent a car or service. All our cars have 24h road assistance ( contact provided with documents).
ZIM Rent-a-car (hereinafter referred to as ZIM) is not responsible for the renter's expenses incurred due to a mechanical breakdown of the vehicle (such as the costs of pre-booked accommodation, air / boat / bus or train tickets, nor for the costs of non-fulfilment of any other tourist or business plan. To prevent major damage, please report any warning on the vehicle (dashboard), check the condition of the vehicle at the service center, if it is not possible to bring the vehicle to ZIM for inspection, as soon as possible. All our vehicles have 24h roadside assistance membership for Serbia and Europe ( AMSS road assistance – telephone: 1987 ).
In the event of a mechanical breakdown that cannot be rectified on the road with the intervention of AMSS, the vehicle is towed to the nearest partner service within AMSS. Passengers will be transferred to the hotel if the vehicle cannot be repaired on the same day. The costs of hotel accommodation on a bed and breakfast basis (3*) and the costs of road transport to Belgrade will also be covered (bus or train), air transport will not be refunded. ZIM is not obliged to provide a replacement vehicle outside the borders of the Republic of Serbia. On the territory of the Republic of Serbia, a replacement vehicle will be provided within 24 hours from the moment of reporting the defect, the replacement vehicle can be of the same or lower category (manual transmission).
If there is a mechanical breakdown on the vehicle caused by pouring the wrong fuel or any other liquid (Ad Blue if it is not poured on time or incorrectly), the lessee (customer ) will bear the costs of repair, towing to Serbia, and in that case ZIM is not obliged to provide a replacement vehicle .
Damage to the vehicle or breakdown, if it is driven off the paved road, will be charged to the lessee, in which case ZIM is not obliged to send a replacement vehicle.
All damage to the wheels (tires / rims / wheel covers - wheel caps) as well as damage to the gear, lower protection of the engine, underwing, are not covered by additional or standard insurance, the tenant will bear the cost of repairs. Changing or repairing tires must be reported to ZIM.
All mechanical damage to the vehicle, glass breakage, body damage, etc. caused by bad weather, hail, flood, etc., are charged as any other damage caused by the fault of the lessee (or an unknown person), the lessee is responsible for the vehicle during the rental period, which implies his participation in the damage (the amount is defined in the rental agreement) , up to a maximum of 10% of the current market value of the vehicle, which will be assessed by the insurance company where the vehicle is insured. In case of breakdown or damage due to weather, ZIM is not obliged to provide a replacement vehicle. The tenant can avoid the risk of weather disasters by paying additional insurance ( CCI ).
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