Frequently Asked Questions for car rental in Belgrade
Parking Tickets and traffic fines
Renterer is responsible for all trafic fines and parking tickets. Any fine that appears later, ZIM has right to charge up to 24 months later. All fines for rent a car vehicles in Serbia are charged as company cars, ten times more than private cars ( ex. parking on green area is charged 55,000 rsd and parking on the spot for disabled persons will be charged 110,000 rsd ).
In case rented car is damaged by unknown person, the renterer will be liable for the damage. The ammount will be subtracted from deposit. Insurance does not cover any damages inside the car ( car seats, upholsery, etc.).
It is possible to pay for the additional insurance CCI ( complete cover insurance), which costs from 55.00 - 105.00 eur plus TAX per rental period up to 30 days. It covers damages made at once, in one accident, with police report which is mandatory for all damages greater than 200.00 eur or more than one car part damaged. Police report expencess should be paid by renterer,
Can I change my booking?
You can change your booking up to 48 hours prior to pick up. Please write an email to the address given in the confirmation mail. There is no charge for change. In case of total cancelation, ZIM rent a car will charge cancellation fee of 50.00 eur plus tax, during high season months and holidays ( applies for confirmed reservations ).
Can I cancel my booking?
Cancellation is allowed minimum 48 hours and more, prior to pick up.
Cancellation fee is 50.00 eur plus vat. during high season months and holidays.
No show will be charged 3 days of rental.
If I am late returning the car is there an additional charge?
Rental days are based on 24 hours, plus 25th hour is without charge. Any additional hours will be charged as half day or full day, depending on extra hours.
Will I have to pay for a full tank of petrol?
The car will be provided to you with a full tank. If you do not return the car with a full tank we will charge you for the re-filling according to our re-filling chart, 15.00 eur plus the fuell price.
Can I rent a car if I don't have a credit card?
No, unless you are serbian citizen.
What kind of credit cards do you accept?
We accept Visa, American Express, Master card etc.
Can I take the car out of Serbia?
Yes, you may take car in one of the bordering countries ( Albania and Kosovo not allowed).
What do I need to rent car?
Driving licence written in latin letters,passport and a valid credit card or debit card.
What do I do in case of an accident?
In the event of an accident, it is important that details are reported to police and our office. In case it is not your responsibility/ fault we will provide you with another vehicle, any category, within 24 hrs.You must also complete and sign any paperwork given by the police, and European report. Full details of third parties should also be obtained as well as photographs of accident, all cars involved etc.
What if I return the car early?
We regret to say that we are unable to refund any of the unused rental time, in case you return car without advanced notice.
Am I allowed to take the rented car off-road or dirt roards?
No, and in that case insurance will not cover any damage. Any damages will be charged to the customer.
Can more than one person drive the car?
Yes, but he must comply with all terms as the first driver.
Children and safety
Children under 135cm are required to sit in a child seat or booster.
Must I have my driver's license with me?
Yes, in original, drivers licenses which are not expired and in roman letters. We do not accept copies.
Can I extend the rent during rental period?
Generally yes, however during the high season from time to time we have to reject this request if other guests have already reserved this car type and no similar car is availabe.
For any additional information, please send us an e-mail to firstname.lastname@example.org or call 011.3036500.